We want to hear from you. The Military Housing Association (MHA) urges privatized military housing residents to participate in this year’s Tenant Satisfaction Survey, which begins in December and will remain open for at least 45 days.
Surveys for each military service branch launch on the following dates: Army-December 2; Air Force/USCM-December 8; Navy-December 10.
Each household will be emailed a unique link administered by an independent survey company, sponsored by the Department of Defense. All responses to the survey will be anonymous.
“The annual tenant satisfaction survey is an important way military housing providers gain insight into the resident experience,” said MHA senior advisor General John Campbell (U.S. Army – Ret.). “We want military families to be heard. Increasing household participation in satisfaction surveys will strengthen the data that privatized military housing providers can use to make operational changes and improve services.”
In addition to the local channels MHA member companies have to receive real-time feedback, such as community Town Halls and pulse surveys, the annual Tenant Satisfaction Survey provides vital information on customer service, home quality, maintenance, and community amenities at the local level.
Leading military housing companies have used survey results as the basis for the introduction of new methods of communicating with residents, streamlining the process for service requests with mobile apps and online portals, hiring third-party experts to enhance maintenance policies, and updating environmental protocols to enable consistent services across the program.
The MHA hopes that encouraging household participation will give the Department of Defense and their housing partners the feedback and data they need to ensure privatized housing goals for the next year meet the expectations of residents.
Be heard! If you have a question or did not receive a survey by the specified launch date, please email the survey administrator at:
- Army survey contact information: ArmyHousingSurvey@celassociates.com
- Air Force survey contact information: AirForceHousingSurvey@celassociates.com
- Marine Corps survey contact information: survey@RDNiehaus.com; 1-800-350-4888
- Navy survey contact information: NavyHousingSurvey@celassociates.com
About the Military Housing Association
The Military Housing Association was formed to provide a forum for its members to work together to ensure the Military Housing Privatization Initiative continues to succeed in achieving its core goal – to provide high-quality housing, community amenities and responsive property management services for service members and their families living in privatized military housing communities. The MHA represents leading members of the military housing public-private partnership industry, including Balfour Beatty Communities, Corvias, Hunt Military Communities, Lincoln Military Housing, and Patrician Management.
Lincoln Military Housing is now Liberty Military Housing, an employee-owned company.