MHA member companies continue to be recognized for high-quality customer service to active-duty military families living in privatized military housing communities.
Each year, CEL & Associates, Inc., a third-party firm, administers the Tenant Satisfaction Survey for each Service Branch, which is funded by the Services and uses standardized questions across all military department and housing types for residents to provide feedback on housing operations, services and facilities. This year, 16 Corvias Property Management communities were awarded “Best in the Industry” for customer service excellence, with four of those communities achieving satisfaction of over 90%.
Holly Costello, senior vice president of Corvias Property Management said, “Our work matters – personally to our employees and directly to the thousands of servicemembers and families as residents.” Costello added, “The survey results help guide the decisions that shape our daily operations, policies, and overall improvement plans so we can continue to increase overall resident satisfaction.”