For the eighth consecutive year, Military Housing Association member Liberty Military Housing (LMH) received the “Exceptional” award rating for resident satisfaction from SatisFacts based on third-party surveys. With 35,035 surveys completed by residents, LMH’s overall score was 4.62 out of 5.00.
“The driving tenet of our mission each day is to provide exemplary service to our military families,” said Philip J. Rizzo, CEO. “Our team reviews these surveys and the feedback provided allows us to pivot, adapt, and shift to the changing needs of our residents. Being recognized again as an award-winning company highlights that our team’s efforts to exceed expectations do not go unnoticed, and I am proud to work with such a dedicated group of professionals.”
Growing resident participation in the surveys is critical as LMH continues to use the results to improve the overall experience and quality of life for military families.