Newly released survey results from the Navy show a “marked improvement” in military housing resident satisfaction across all installations.

The Fall 2019 Navy Public Private Venture (PPV) survey published by Navy Installations Command measured resident satisfaction after MHPI partner companies and the Department of Defense began implementing solutions to expand and enhance services and improve the resident experience.

Over the last year, MHPI companies have introduced new mobile apps that streamline the process for handling service requests, implemented new protocols for service orders to ensure that families are satisfied, and promoted new channels for listening to resident concerns.

More than 35 percent of all households currently living in the Navy’s 39,000 PPV homes responded to the survey, which focused on three satisfaction indexes – Overall Satisfaction, Property Satisfaction and Service Satisfaction.

Residents reported increased satisfaction in all categories compared to the Spring 2019 survey, while the Overall Satisfaction Index increased on average by 9.6 points.

CNIC housing director Greg Wright said, “With increased resident participation, we gain better insight into where CNIC and our housing partners are getting it right and where we need continued focus. The 10 percent increase in response rate is really the best news out from the survey because it means we have a clearer picture of where we are with improvements to PPV housing.”

All residents were sent an email with a unique link to the online survey. Each of the resident addresses were verified prior to fielding.

READ MORE