For more than two decades, the Military Housing Privatization Initiative (MHPI) has harnessed innovation to improve services for residents living in military family housing communities. Today, this tradition of innovation continues with Hunt Military Communities’ launch of an industry-first Customer Relationship Management (CRM) tool that leverages Artificial-Intelligence and Natural Language Processing to improve the leasing experience for residents.

This new platform refines and streamlines the leasing process by providing a purpose-built resident portal with direct, self-service access for residents to view their position on a property’s waitlist, while also providing auto-generated waitlist status updates.

“We are thrilled to introduce this groundbreaking CRM tool for our residents,” says Brian Stann, CEO of Hunt Military Communities. “At HMC, we are committed to providing the best possible living experience for our military families and playing our part in reducing the burden of military moves. This tool represents a significant step forward in achieving those goals. By integrating AI and NLP technologies with Salesforce, we have created an innovative solution that will simplify and enhance the leasing process, ultimately improving the lives of our residents.”

In addition, the company recently released an improved Change of Occupancy Maintenance System at select sites around the country, with plans to expand the program nationwide in 2024.

The MHPI continues to fuel innovation by enabling privatized military housing providers to lend their expertise to the Armed Services, providing high-quality homes and property management services to active-duty military families.