Corvias announced the roll out of the of the Corvias Resident Portal across their Army housing portfolio, enabling residents to issue and track their maintenance requests, upload photos and provide feedback on service performance – all on a mobile app and web browser.
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“In support of the Corvias Commitment and bringing better service to our residents, the Resident Portal makes the maintenance request process easier,” said Tim Toohey, Managing Director of Property Management for Corvias. “The resident portal, which is also available as an app, allows residents to more easily submit requests and monitor maintenance progress. In turn, the tool assists our operations staff in providing more detail and feedback quickly and seamlessly.”
So far, the new service has received positive feedback from users. Resident feedback shows that:
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- Over 2,000 Army installation residents have already enrolled in the web portal
- 41% of residents enrolled in the portal online have also downloaded the smartphone app
- 2,015 work orders have already been processed through the portal and app
- Results from surveys given to residents once a work order is completed have been 93.1% positive.
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“Satisfying and enhancing the quality of life for our residents is at the very heart of what we aim to achieve at Corvias,” stated Toohey. “We are committed to hearing their feedback and taking the steps to respond to and resolve any issues promptly and to the best of our abilities.”
The online portal is accessible via the Corvias installation page and the app is available to both Apple and Android users. In addition, since residents can check the status of their work order, it brings a level of transparency to the process for the benefit of Corvias residents.